The Professional Diploma/ PGCM in Retail Management is a 12-months, credit-bearing certification program developed by All India Management Association (AIMA) and customised to CityKart. The program aims to develop competencies in retail management and is customized for CityKart requirements. The program aims to give participants the retail mindset, skills, and qualifications. This will help the current employees to get into academic rigour and be ready to take next level promotions and responsibilities. It is designed to transform high-potential Senior Associates into “ready-now” Assistant Store Managers, aligned with CityKart’s rapid expansion across Tier II/III/IV towns.



Course Image Retail Fundamentals & Operation Management

Retail Fundamentals & Operation Management

OTB math • Markdown ladder • Fixture allocation • Planograms • Promo‑table set‑up
Course Image Customer Attraction & Relationship Management

Customer Attraction & Relationship Management

Footfall drivers & BTL • Service moments • NPS loop • Complaint recovery • CRM basics
Course Image Merchandise Management Pricing & VM

Merchandise Management Pricing & VM

SummaryRetail formats & economics • Opening/closing SOP • Stock receiving & inward • Carton clearance • Cashiering variance