
Retail Fundamentals & Operation Management
OTB math • Markdown ladder • Fixture allocation • Planograms • Promo‑table set‑up

Customer Attraction & Relationship Management
Footfall drivers
& BTL • Service moments • NPS loop • Complaint recovery • CRM basics

Merchandise Management Pricing & VM
SummaryRetail formats &
economics • Opening/closing SOP • Stock receiving & inward • Carton
clearance • Cashiering variance